ALBERTSONS REPLY (LOL)
this is the message i got from albertson's at 12:27pm today.
Dear Ronald,
Thank you for contacting Albertsons Customer Care. We received your email regarding the level of customer service you received in your local store.
Please know that we value you a loyal Albertsons customer. We apologize that your experience was unsatisfactory. Your satisfaction is of the utmost importance and we appreciate you taking the time to make us aware of this situation. Please be advised we have forwarded your complaint to the Store Director who will contact you by telephone within 24 hours. For your reference, the case number associated with this matter is xxxxxx.
Again, thank you for contacting Albertsons Customer Care. If we can provide any information or be of service to you in the future, please do not hesitate to contact us by email or by calling xxxxxxx.
Sincerely,
Judy P.
Albertsons Customer Care Representative.
HERE IS WHAT I WROTE BACK.
dear ms. P.
i find it amusing that you use my first name and not MR. SHOCK, as though we were somehow familiar with each other, at the same time you do no put your own last name in your signature.
somehow, the familiarity of "ronald" is overwhelmed by the totally non personal Judy P.
that aside, i await with bated breath the call from the store.
sincerely,
ron (not ronald) shock
I ALSO LIKE THE WAY THEY CAPITALIZE THEIR DEPARTMENT.
one of my readers suggested that i file suit (or at least, threaten to) for slander since they said i threw the meat at them which would be assualt. funny.
corporate america. don't ya just love it? they love us, don't ya know. they value us. THEY JUST DON'T WANT US TO KNOW THEIR NAME. love such as this is rare.
Dear Ronald,
Thank you for contacting Albertsons Customer Care. We received your email regarding the level of customer service you received in your local store.
Please know that we value you a loyal Albertsons customer. We apologize that your experience was unsatisfactory. Your satisfaction is of the utmost importance and we appreciate you taking the time to make us aware of this situation. Please be advised we have forwarded your complaint to the Store Director who will contact you by telephone within 24 hours. For your reference, the case number associated with this matter is xxxxxx.
Again, thank you for contacting Albertsons Customer Care. If we can provide any information or be of service to you in the future, please do not hesitate to contact us by email or by calling xxxxxxx.
Sincerely,
Judy P.
Albertsons Customer Care Representative.
HERE IS WHAT I WROTE BACK.
dear ms. P.
i find it amusing that you use my first name and not MR. SHOCK, as though we were somehow familiar with each other, at the same time you do no put your own last name in your signature.
somehow, the familiarity of "ronald" is overwhelmed by the totally non personal Judy P.
that aside, i await with bated breath the call from the store.
sincerely,
ron (not ronald) shock
I ALSO LIKE THE WAY THEY CAPITALIZE THEIR DEPARTMENT.
one of my readers suggested that i file suit (or at least, threaten to) for slander since they said i threw the meat at them which would be assualt. funny.
corporate america. don't ya just love it? they love us, don't ya know. they value us. THEY JUST DON'T WANT US TO KNOW THEIR NAME. love such as this is rare.
posted by Ron Shock | 12:01 PM
2 Comments:
Don't blame poor Judy, that’s probably not her real name anyway, not many Judies in India;-).
Seriously, I worked in call centers and escalation departments for years and the reason they won't give their full names is all the crazies out there. It's easy to find out your e-mail address, and other information with a full name and the location of the company.
As far as your pork goes, that manager was probably the one who told his employee’s to re-label it and put it back on the shelf so he knew good and well it was their meat.
Decision by committee (Boards of Directors) has removed the soul and conscience from business.
Companies are in the business of selling stock and what sells stock now a days is cutting costs at all costs.
amen
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